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This is the second project I completed as part of the Machine Learning Module from my post-graduate certification in AI/ Machine Learning from University of Texas' McCombs School of Business.
The IT Support SLA Dashboard is an interactive Power BI solution designed to monitor and analyze IT support performance across the EMEA region. The dashboard provides real-time visibility into SLA compliance, ticket handling efficiency, priority-based performance, ticket categories, and regional support operations.
Includes Source Code, PPT, Synopsis, Report, Documents, Base Research Paper & Video tutorials. Software Metrics Dashboard for Quality Assurance monitors key quality indicators, provides real-time visual insights, and helps teams enhance software performance while ensuring reliable and maintainable code.