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Field reference
Not all Issues have corresponding Sub-issues.
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- | Consumer complaint narrative |
- Consumer complaint narrative is the consumer-submitted description of "what happened" from the complaint. Consumers must opt-in to share their narrative. We will not publish the narrative unless the consumer consents, and consumers can opt-out at any time. The CFPB takes reasonable steps to scrub personal information from each complaint that could be used to identify the consumer. |
- plain text |
- Consumers' descriptions of what happened are included if consumers consent to publishing the description and after we take steps to remove personal information. |
-
| Company public response |
The company's optional, public-facing response to a consumer's complaint. Companies can choose to select a response from a pre-set list of options that will be posted on the public database. For example, "Company believes complaint is the result of an isolated error." |